Smart Intake &
Request Routing
Every business drowns in inbound — support tickets, sales enquiries, partnership requests, internal ops tasks. The problem isn't volume. It's that humans are reading, sorting, and re-routing every single one. ADIRA eliminates that overhead completely.
The Real Cost of Manual Routing
Time Haemorrhage
A team handling 500 inbound requests/week spends 15–20 hours just reading and re-assigning — before a single issue is resolved.
Misrouted = Delayed
Up to 30% of inbound requests land in the wrong queue on first submission. Each misroute adds an average of 4.2 hours to resolution time.
Bottlenecks at Scale
Ops and support managers become sorting machines. Your highest-paid people are doing work a well-trained AI can do in milliseconds.
How ADIRA's Smart Intake Works
A multi-layer classification and routing system that reads context, not just keywords.
Intelligent Classification
Every inbound request — email, form, chat, ticket — is processed by a fine-tuned language model that understands intent, urgency, category, and sentiment simultaneously. It goes beyond keyword matching to read context the way a senior ops manager would.
Dynamic Routing Logic
Based on classification, requests are routed to the right team, person, or automated workflow. Routing rules are built around your org structure, SLAs, team capacity, and escalation thresholds — not generic templates.
Enrichment Before Delivery
Before the request reaches a human (if it does), the system auto-fills context — pulling CRM records, order history, prior ticket data, account status — so the receiver has everything they need without asking the customer twice.
Priority Scoring
Not all inbound is equal. Our system assigns urgency scores based on customer tier, issue type, contractual SLA, and sentiment analysis. High-priority requests surface to the top of the queue automatically.
Continuous Learning
Every routing correction made by your team feeds back into the model. The system improves week over week, adapting to your business's specific language, customers, and operational patterns.
What You Get
Integrates With
Connects directly to the tools your team already uses — no rip-and-replace required.
Stop Sorting. Start Resolving.
Let's audit your current intake process and show you exactly where the time and money is leaking.